Política de reembolso

RETURN AND REFUND POLICY

We offer a 14-day return policy, which means you have 14 days after receiving your order to request a return.

RETURN ELIGIBILITY

To qualify for a return, the item must be unopened, unused, and in the same condition in which it was received, with all seals, labels, and original packaging intact. You must also provide your receipt or other proof of purchase.

To request a return, contact us at triciamitchllc@gmail.com before sending your item. If your return is approved, we will provide return instructions and the appropriate return address. Items returned without prior authorization will not be accepted.

Customers are responsible for return-shipping costs for eligible returns unless the item arrived damaged, defective, or incorrect. Original shipping charges are nonrefundable.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us at triciamitchllc@gmail.com within 3 days of delivery. Please include your order number and clear photographs of the item and packaging so we can evaluate the issue and make it right.

If the return or replacement is due to our error or shipping damage, Tricia Mitch will cover the associated return-shipping cost.

NONRETURNABLE ITEMS

For health, hygiene, and safety reasons, we cannot accept returns of:

  • Opened or used soaps

  • Opened or used linen sprays

  • Candles that have been lit or burned

  • Gift sets containing any opened, used, or damaged component

  • Personalized, customized, or special-order products

  • Gift cards

  • Final-sale items

Please contact us before purchasing if you have questions about whether an item is eligible for return.

EXCHANGES

We do not offer direct exchanges. The fastest way to receive a different product is to request a return for the eligible original item and place a new order after the return is approved.

REFUNDS

We will notify you after we receive and inspect your return and let you know whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Your bank or credit-card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at triciamitchllc@gmail.com.

Questions about returns or refunds may be sent to triciamitchllc@gmail.com.